Frequently Asked Questions

Advance booking is required to access the visit of your choice and must be made the day before your arrival at the latest !     How to do

Can we take a guided tour of the cave with a pushchair?

No. On the one hand, the stairs, and the fact that there are only guided group tours means that it is not possible to use a pushchair.
On the other hand, given the rooms are very large, a baby carrier is recommended. You may use pushchairs for free access to the megalithic park.

Can we take pictures with or without a flash and make videos during the cave visit?

No. Photos are not allowed during the guided cave tour to preserve the site, the quality of the visit and image rights.

Can I buy tickets online and if so, how? What should I do after I have made this purchase?

Yes. It is essential to buy your tickets online, via the "Reservation" page on our site, or from a tourist office in the department 64. Choose your day and time of visit, and book your tickets. Once at the caves of Sare, present your booking confirmation to the reception of the Caves. In return, you will receive a "Caves of Sare" ticket allowing you to access your guided tour.

What can we do if we can't book a visit in our language?

We provide you with a free application on smartphone, allowing you to follow the visit in French, English, Basque or Spanish. We just ask you to bring your headphones for hygiene.
How to get it ?
Once your online booking is confirmed, you will get a link to go from your smartphone (Android or IOS).
Download the app a few hours before your visit to the Caves of Sare and don't forget your headphones !

Can a person with reduced mobility visit the cave ?

Yes. The entire lower part of the cave is accessible. Please contact us two days in advance to set a priority visit schedule in the morning. A guide will stay with you for the first part of the visit, whilst the rest of the group will be in the upper gallery.
All information for people with reduced mobility.

Do we have to be equipped for the visit ?

No. The visit takes place on 2 levels of galleries, along a fully landscaped course. It is better to wear closed shoes and wear a jacket because the temperature at the bottom of the cave is 14°C.
Moreover, with the current health context, wearing a mask is mandatory for everyone !

Can we freely visit ?

No. The visit is systematically guided. The one-hour tour is organised with sound and light so as to move onto the lit areas to preserve the cave. A guide is required.

In the cave, do you have to take the stairs ?

Yes. The visit comprises two levels of galleries. A staircase of 40 steps gives access to the prehistoric habitat site. To reach the lower gallery, there is a 20-step descending staircase. At the bottom of the cavity, there are around fifteen steps. These stairs are quite wide and do not present any difficulty.

Are animals accepted on the visit ?

No. The site is classified Natura 2000 and is a place for the study of bats. Because of this, our animal friends cannot take a guided tour of the cave (even in a bag or carrier). On the other hand, they are welcome on a lead within the megalithic park and the site museum.

Are there guided tours organised in other languages ?

Yes... and not. We can do visits in Spanish, Basque or English. But in the current context, we are not able to offer visits in these languages, but only in French. If necessary, we offer you information sheet or a free smartphone application with explanations available in Spanish, Basque and English.

As an individual, should be book before visiting ?

Yes. In the current situation, the number of visitors per visit is limited. To avoid refusals of entry to the gates of the caves and to facilitate the management of places, we therefore favor online reservations.